This article will record the progress of the planned switch-off of the analogue PSTN (public switched telephone network) by 2025, and its implications to all of our generation, as Openreach moves to implement a fully digital service. The issue was brought to the attention of the Cardiff u3a Computer Group by Jenny Sims, a group member, who has a number of roles including being Chair of the National Pensioners Convention (NPC) Digital Working party and an NPC Executive Member.
It’s an article that will change over the next few months and years, so please look back for updates and further information as we become aware of issues, problems and hopefully solutions.
What implications might this have for older people?
Digital services are not universally good across rural areas
There will need to be a solution to the issue of digital services requiring power – what happens if there’s a break in power supply, this has been highlighted recently after the storms brought down power lines in Scotland and NE England
Cell telephony doesn’t provide a 100% coverage as a backup to digital services
What implications might this have for people with certain disabilities?
It’s been reported to us that certain people with visual problems have been experiencing difficulties in the Salisbury pilot area with the withdrawal of the 1471 service, with call-back not working, and with needing to install a new phone number
A video showing the opportunities and issues for Telecare
Here’s a link to the Progress Openreach has reported by January 2022. Much of this is very technical, so some of the following information might be more readable.
Jenny has also written the article below, which will hopefully appear in the latest Cardiff u3a magazine …
Ring, ring: Ready for the big ‘phone switchover?
Only three years until 2025 when all telephone providers will do the big “switchover” moving landline customers from the country’s traditional telephone network to digital technologies and analogue services are finally shut down.
Though BT published a timescale back in 2019, many older people’s organisations have expressed concern that the public have not been given enough information about the Public Switched Telephone Network (PSTN) moving to Voice Over Internet Protocol (VoIP), what it really means and how it could adversely affect older and vulnerable people.
Among them is the National Pensioners Convention (NPC), which represents 1.5 million members in Wales, England and Northern Ireland.
Among the big questions is what happens if there’s a break in power supplies and people need to access emergency services – because the new system will run off broadband – and handsets will have to be plugged into an electricity socket.
Providers say solutions will be found – which will include the provision of emergency battery-powered backups for phones and routers.
This scenario became a reality last November when Storm Arwen hit the UK, causing widespread power outages and left 9,000 homes without power for more than a week.
Jan Shortt, NPC General Secretary did interviews with Talk Radio and other stations, and heard from affected listeners.
She said: “They raised the issue of not being able to charge mobile phones and other devices and therefore not able to summon help. It is clear that the majority of the population had not heard of the digital switch.”
In January Ofcom held an online public meeting to give an update on the “switchover” rollout throughout the UK and provide an opportunity to ask questions.
Jeff Richards, an NPC Wales executive member and a retired Swansea BT engineer, attended. He said: “Unfortunately they did not answer any questions that I raised regarding vulnerable customers nor anything on power supply. I felt that my questions were merely swatted away.”
BT have agreed to meet the NPC to address their concerns – which include, who will pay for the battery packs (some around £160) – the customer or provider?
Virgin Media has already promised that vulnerable customers with “accessibility needs or don’t have a mobile phone” will be given an emergency backup line at no extra cost.
Unsurprisingly, customers in various areas have reported teething problems as the system is being rolled out. For example, people in the Salisbury pilot area with visual problems have experienced difficulties with the withdrawal of the 1471 service and the need to get new phone numbers.
Hopefully, in the three years left of the rollout, teething problems will have been sorted. But be prepared: only an estimated 1.5million out of 29million landlines have so far been converted – and one day those old phones will stop ringing!
[First posted 10 September 2020; minor changes 21 June 2021]
Luckily, there’s plenty of advice and guidance available – often slanted particularly towards our demographic (ie oldies) …
Those two sites are particularly easy to follow and understand, but others are equally informative and targeted.
Your bank probably has guidance which it publishes online and which is accessible to everyone, not just their customers …
I’ll return to further information, guidance and references at the end of this post, but first we need to look at a few issues, discuss some terminology that’s widely used and try and tease out what’s really important, and what’s just an inconvenience and then it’s up to you to judge where you find yourself on the scale of …
Security on the other hand is an absolute – you should not be prepared to accept less than your very best efforts . We’ll deal with that in the third part of the post.
How do you relinquish your privacy, and how much of a loss of privacy is acceptable?
Some services could not be offered without income from adverts, or paid-for advertising – eg Facebook, Twitter and Instagram; and some eg Google and Amazon track and provide information to resellers if you don’t block them from doing so. As an example of how much value Google sees in getting knowledge of what you’re doing and where you’re doing it, they paid Apple $8bn recently to remain as the default search engine for any browser that’s running on an Apple device!
Incidentally, if you clicked on that link you might have been asked whether you wanted to accept cookies – what exactly are they, and what do they do. This article from Norton explains what they do quite well …
Essentially, they record what you do on a website so that when you return to it some of the settings are remembered and applied. Cookies do however also have a downside in that some can also act to track your activity once you’ve left the site. For that reason, you should disable in your browser the ability of third-parties to glean information from a cookie, and also to prevent them tracking your activity once you’ve left the site. You can at anytime, clear the cookies from your browser, and indeed on some internet browsers set them up to delete cookies when you leave (close the window) the site. The browser I use – Firefox – alerted me the first time I went to the site to the fact that Norton was using a Fingerprinting cookie itself …
Another thing you should consider is whether you want adverts to be shown, or not. You might get a request to enable adverts when you visit a site, the answer you supply will be held in a cookie in the browser – that’s how cookies work. Firefox, Brave and Microsoft Edge, by default, block most, if not all, adverts. These are often annoying and having a browser that blocks adverts, or if you use Chrome – using an ad-blocker like AdBlock Plus often makes for a more “pleasurable browsing experience” by limiting the intrusion you might feel upon your privacy.
Which brings us to browsers and search engines
Search engines are not created equal! Whilst Google is often thought to be the same as the internet and is often mistaken to be an internet browser itself, it is in fact just one of a range of possible search engines that you can use to look for information on the internet. It uses a platform called Chromium to display the results of its searches to you through a browser called Chrome. However, other browsers – Microsoft’s new Edge, Brave and Opera all use the same underlying Chromium technology – the difference being they don’t track what you’re doing “to present the content that most meets your needs” (Google’s philosophy) and in some cases (eg Brave) they can actually prevent tracking of your browsing history. For the reasons given above, I use either Brave or Firefox as my internet browser and I’m leaning more to the latter nowadays as it seems quicker and more secure as well.
So what safe and private search engine could you use as an alternative to Google. I use DuckDuckGo …
… but others I could have used might have been Bing, Yahoo or another one you might choose from this article or the list of other articles at the end of it …
There are many specialist search engines (as explained in the above article) that can give you much better, and more targeted results than a broad-spectrum Google search.
Finally, no discussion of Privacy can ignore Social Media and Facebook in particular. These applications, if left to their own default settings, are effectively personal information mining engines. They grab what information they can from you, and sell it on to whoever is willing to pay for it; or are indeed the platform for data mining, vis the Cambridge Analytica affair. Online retailers are not exempt from this and Amazon for instance has a wonderful record of your browsing history! Are you sure you know what it’s doing with that information? So look at this table taken from a recent Which? supplement – Staying Secure in a Digital World – and just check whether you need to change your settings if you use any Social Media apps …
So that’s Privacy dealt with.
Should you be frightened?
The take away message I want you to have is Frightened – no; cautious – yes!
Online banking is very secure – a recent survey in Which? produced the following scores …
… plus you are protected and most of the banks are increasingly opting to adopt an online and mobile guarantee to refund you where you’ve been the innocent victim of a fraud. Here for instance is Barclay’s “Online and Mobile Banking Guarantee.”
They really don’t want to shell out money, so they are trying to educate us to be wise to scams. So let’s take a scam test …
Banks are also often supplying software free (or at reduced cost) for you to install to protect your machine, to protect you from fraud – and of course themselves from having to pay out! I was recently offered a piece of software called Malwarebytes by the NatWest and although I have an Apple Mac computer which are well known to be relatively secure from Viruses, Spyware, Trojans and other malware, I installed it. I was pleased to note that I didn’t have any malware on the machine.
Surprisingly you might think … it’s safer to use the mobile app on your phone, or tablet to do online banking and retail purchases than a web browser. This is because the app on the mobile device has to be verified by Google for Android (Google Play Store) or Apple for iOS/iPadOS (Apple Store). Whereas a browser could be infected, or compromised with malware. [That’s something I’ve learnt whilst preparing this post!!!]
When you’re out and about and NEED to do an online transaction from your mobile – use cellular rather than WiFi. The latter can be really open to “sniffers”. [I must admit I try to avoid doing online transactions when away from a domestic network.]
Whilst we’re at it, you might like to think about doing a Detox on your phone, and even consider installing Firefox as the browser of choice rather than Chrome (Android) or Safari (Apple) on your mobile device …
So we come to phishing and pharming, vishing and smishing – I kid you not! We’ll leave aside spear phishing because we’re not important enough for that – it’s used to target “corporations” and individuals within them! [Please excuse me not going into details on any of these. You can follow the links for further information.]
However the most scary scam I’ve been made aware of is one that befell a member of my family when they were distracted sufficiently to become the victim of SIM swapping.
Some of these pieces of advice are really quite straightforward, but some require some intervention by yourselves.
Keep your operating software up to date. This is particularly true if you’re a Windows user, and even more true if you are still running an older version of Windows than Windows 10. If you’re using Windows XP, Windows Vista or even Windows 7 you should seriously consider disconnecting your machine from the internet because even if you’ve got anti-malware software running this is probably not protecting you against the latest threats.
Install anti-malware, or anti-virus software, particularly if you’re a Windows user. Don’t pay more than you need to. Windows Defender from Microsoft is Free and for our demographic relatively undemanding and unsophisticated users, more than sufficient. Keep it up-to-date as well! [As I said previously, your bank might be offering free software as well.]
Keep the software you use regularly up to date as well. Consider removing any software from your machine that you don’t use – this is because software vulnerabilities are discovered sometimes quite a while after the software was first released. It will also save you disc space!
Be cautious over installing extensions into your browser. These are often extremely useful and valuable tools, ie password managers, Dropbox, note taking, Google Back up and Sync, but if you don’t get them from the official sources then you might be importing vulnerabilities, eg spyware and trojans to your system.
Very seriously consider logging-out from social media and other retail sites when you’ve finished using them, especially Facebook, you just don’t know what tracking and logging of what you do, even where you are, if you leave yourself logged in on a mobile device.
Free software is both a boon and a curse. Only download open source software from a reputable site such as Softpedia, and never try and get proprietary software for free. Read this article about Free download sites if you want to know more.
Remember the golden rule 1 – if it seems too good to be true, it probably is, so steer clear!
Remember the golden rule 2 – don’t speak to strangers (an oldie but goldie that one); in other words if you don’t know where an email has come from – ignore it; if the website address looks a little strange – do an internet search on the company or organisation to check if the address you’re looking at is a spoof of the proper one.
Have more than one email address. Use one as your personal address, then use other ones that you can “throw away”when you need to register to a website, but you’re unlikely ever to go back to it again. Or have an email address (UserID) specifically for online purchases. Splitting things like this reduces the risk of you being the victim of fraud.
Seriously consider using an email service that is NOT connected to your Internet Service Provider (ISP). If you decide to change your ISP, and you should review them periodically, then you will have real problems if your email address is linked to their service!
You’ve got Spam filters running? Of course you have – but you better check! Probably your ISP, or email provider (eg Gmail, Yahoo, Microsoft Outlook or Hotmail) is filtering out what it thinks is spam, but occasionally some gets through. If that’s the case then you can always look at the real sender of your message. Take a look at the examples below …
You can also apply filters to divert incoming email into different folders in your email system. That reduces the amount of Junk that you need to review. [I’ve also advocated using the “native” email application for your device rather than rely on the web-based service the email provider has. Thus on a Windows device – use Windows Mail (or Outlook); on a Mac use Mail. You can then easily synchronise your email between devices from multiple email accounts. Tidy!]
So we come to Passwords …
… this is the point at which you need to consider intervention and changing your behaviour! You might also need to do a fair bit of work, but it’s worth it if you want to have a secure internet experience.
Let’s just see what using an insecure Password can lay yourself open to. Type in the word Password, or ABC123 from the link above – frightening eh!?
I seriously do recommend signing up for the Which? Scam Alert Service – sign up for an email alert – and I seriously recommend you NOT broadcasting other people’s warnings to you about scams; they could be old, they could be inaccurate, they could be scams in themselves.
Seems a pretty easy question to ask. Should be a relatively easy question to answer. Wrong! It’s a minefield of complication and you can quite easily find yourself deleting images from places you don’t want them to be deleted from. In this article I’m not going to even attempt to enter the minefield but after this easy one …
How do you delete photos from Google Photos on the web but not from the Camera Roll on your iOS (iPhone/iPad) device …
Google Photos will only delete photos from your Camera Roll if you grant it permission to do so. If you delete from https://photos.google.com/ and then go to your phone app you will have an assistant card asking for permission to “Remove it from this device” If you dismiss the card the photo will remain in the Camera Roll.
… I’m just going to refer you to these three articles …
First the generic article that covers all eventualities and takes into account the place of Backup and Sync in the process for the Android world …
… note the important piece of text in this article …
“While keeping a file on Google Photos and deleting it from a device is easy, it’s not simple to do so the other way round. When you delete a synced photo from the Google Photos app, it gets wiped from your phone and the cloud storage.”
… so take care and read what follows in that article.
“When WhatsApp was acquired by Facebook in 2014, it promised netizens that its instant-messaging app would not collect names, addresses, internet searches, or location data. CEO Jan Koum wrote in a blog post: “Above all else, I want to make sure you understand how deeply I value the principle of private communication. For me, this is very personal. I was born in Ukraine, and grew up in the USSR during the 1980s
One of my strongest memories from that time is a phrase I’d frequently hear when my mother was talking on the phone: ‘This is not a phone conversation; I’ll tell you in person.’ The fact that we couldn’t speak freely without the fear that our communications would be monitored by KGB is in part why we moved to the United States when I was a teenager.”
Two years later, however, that vow was eroded by, well, capitalism, and WhatsApp revealed it would be “coordinating more with Facebook,” and gave people the opportunity to opt out of any data sharing. This time around, there is no opt-out for the sharing of data with Facebook and its tentacles. Koum left in 2018.”
So this all started 4 years ago, when WhatsApp announced a change to their Terms and Conditions (Ts&Cs) – the first change in many years, and the first since being taken over by Facebook. It was possible to opt out of this change which was announced as only to “improve the experience of Facebook users” (that’s kind of them – do I believe that?).
I don’t know whether I chose to opt out, I suspect I did, but I have no way of knowing!!! Whatever … I only had 30-days to opt out then, and I can’t go back and opt-out now.
I was alerted to the current impending change on February 8th, which is a take it, or leave it choice by this article in a well respected techie (UK-based) blog – The Register. It’s subsequently been updated, and may be updated again I suspect as more information is squeezed out of Facebook.
Before Christmas in a meeting of the Cardiff U3A Computer Group, I referred to the repatriation of UK-data to the US as a consequence of Brexit. So far Facebook and Google (and there could be more) have announced their attention to do just that, and others will undoubtedly follow. Free from Europe, our government has said we will follow GDPR (it had very little option), but the US tech companies see the wisdom of not having a European base for their (our) data and are hopeful of less stringent Federal privacy restrictions under a new Democratic Party controlled Senate committed to introducing legislation.
Once out of the European protection, we in Britain could in the course of time, and after the repatriation of Facebook data to California (read the article above), be deemed not to be part of the European area and so the protection offered by WhatsApp/Facebook suggested in this article in “The i“, would cease to apply. So the short-term acceptance of these Ts&Cs thinking they don’t apply to us, might be scuppered should the data-hosting move to the US.
I was challenged with this question last Thursday when I told my family about the intended changes to the WhatsApp Terms and Conditions of Use. I didn’t reply to my IT-savvy son until this morning when I was first asked to agree to these new Ts&Cs. This is what I wrote …
“It starts with trust, and then you work away from that. It’s what a company does with information and whether you can then trust them to handle it properly. Google+ was a closed system that you opened up; Fb is an open system that even though it has Privacy Controls – which you need a degree to work out how to set them – essentially allows them to do anything with what appears on their platform.
You take a photo – you don’t retain copyright, you assign that right to them when you publish to the platform – you lose some control over what is done with the photo. You can’t opt out of adverts (understandably – that’s how they make there money) – you are conned into thinking that in allowing them, you will get a better experience.
For whom? For you – no, they’re just an annoyance to me, but for others they just drive people to buy stuff they might not want/need. For them – yes, that’s how they drive income and more.
So it’s the more that’s more interesting and insidious because what they do with that information leads to targeting people with posts, hence my reference to Brexit and Trump. [I had said in my brief first reply – Cambridge Analytica, Brext and Trump.] The algorithms behind the scenes work the data and susceptible people get targeted with posts as well, not just adverts. I could go on, but as I said – it’s all about Trust, and Fb as a company is one that I just don’t trust.
Getting data from WhatsApp was something they committed at take-over they wouldn’t do. Now they are starting to do just that. Next step targeted adverts on a platform which is advert free; then “posts from others you might be interested in” – not the encrypted ones, but ones from Public Figures. Then “oh! dear” we have to drop encryption because of new privacy laws in the US. [Aside: is it a coincidence that Google, Twitter and Fb appear to be more privacy focussed since the Republicans lost control of the Senate and they just might want to be on the right side of the argument that’s going to come in the US in the next four years ].
So I always logout of Fb to stop them tracking me; I suspect that WhatsApp will have a mechanism that prevents a user from being disconnected so Fb with these new Ts&Cs will be tracking as well as getting the other personal info from users.